You can access the Parent Portal either through the desktop website or via the mobile app. This guide explains how to reply to a message using the desktop version.
Click here for more information on messaging via the mobile app
Log in to the Parent Portal at parent.j2e.com
Select the relevant child’s account if you have more than one linked. A red notification will show if there is a unread message
Click on the Messages icon to view your conversations. A red number indicates an unread message
Open the message from the teacher you want to reply to - this will be shown by a green number next to the discussion board name:
To reply to the teacher, click "reply to teacher" button. This will move the message to a 1:1 message - you will not be able to respond within the class discussion, and only you and the teacher will see your response.
Please note: if you do not see an option to reply to a teacher, it means the school has chosen to disable parent replies.
Type your response in the reply box at the bottom of the message thread.
Click Send to deliver your reply instantly.
