Please note : This help article applies to manual accounts only. Managed services (such as C2k, HWB and Glow) should automatically synchronise. For any user issues, please contact your relevant managed service support desk 


Restoring Deleted Users in j2dashboard

Occasionally, users may be deleted by mistake. To restore deleted users, follow these steps:

  1. Open j2dashboard from the Teacher's Area.

  2. Navigate to the Manage Users tab.

  3. Click on the Restore Users button.

  4. A list of deleted users will appear.

  5. Select the users you wish to reinstate, then click Restore.

Your selected users will now be restored to your school’s account.