Please note, this solution will only work for a manual school account. For those logging in using a managed service, such as c2k, hwb or glow, users should be updated automatically. Any issues please contact your relevant service support desk. 


Click on the "manage users" tile from your J2launchpad. 


This will take you to j2dashboard (manage users tab) where you will be able to see and edit all users:




Adding a single user


To add a user, click the plus button above the user data table:


You will be taken to a sub-menu, which prompts you to enter the user information:


Begin by creating a username. This will be the username the user will use to access the site, and attributed to any work. 


Next, create a password. Passwords can be a simple or as complex as you like - shorter passwords can be used for younger learners. The user can change their password at any time. 


You might like to assign the user to a class at this point, although this can be done later if preferred. 


Determine the user type (teacher or pupil) before clicking "add user". The username will now be available to use.


Editing users


To edit the user information, such as username, first name, surname, etc, simply click directly on the data to be changed. In the picture below we are editing the users username:



Re-assigning users to a new class


Changes to assigned classes can be made within the classes area. To change a user to a different registration class (users can only be in ONE registration class), open the class the user is to be moved to and click the plus button. 


Select the user out of the list and click ok. :


Please note: Users can only be assigned to one registration class, although they can be assigned to multiple teaching classes.


Deleting users


Users can be deleted by selecting the checkbox next to their name, and clicking the bin icon:



Recovering deleted user accounts


If you have deleted a user in error, click the "show deleted users" button:


Select the checkbox next to the user, and click the restore button. The user will now be reinstated:



Changing user passwords


To change a user password, select the user using the tick box. (You can also select multiple users) Click the "reset password" button:



Here you will be prompted for your user password (to authenticate the password change). 


Now input the new password, and confirm it by typing a second time (Passwords are case sensitive), and click ok. The user password will now be updated. 


Generating login cards


Pupil's can login using QR code logins. You can find more guidance here: Video - Logging in with QR code logins



Adding multiple users


It is possible to bulk upload multiple users by using a CSV. file. Download a copy of the file in the manage users area. Make the necessary changes. Click the upload button and attach your csv. file. The users will be automatically created for you.